OKX Responds to Account Security Concerns Resolving Issues for All Affected Users

OKX Responds to Account Security Concerns Resolving Issues for All Affected Users

OKX Responds to Account Security Concerns Resolving Issues for All Affected Users

Regarding the recent security incidents involving customer accounts on OKX exchange, the official announcement was finally released today by OKX.

Firstly, OKX exchange emphasizes that the platform does not shirk its responsibility, and all issues related to affected users have been or are being satisfactorily resolved, adhering to the compensation principle for customer losses due to its own reasons. At the same time, OKX also explained that this incident is not related to the choice of Google Authenticator or SMS verification. It has been verified that someone forged judicial investigation documents to obtain information of a few individual customers, deceiving the platform and stealing assets from the victims. There have been no new cases of user accounts being stolen or information leaked.

OKX stated that the matter is currently under investigation by judicial authorities, and specific details cannot be disclosed. Following this incident, OKX has further optimized the process of judicial cooperation, introduced verification mechanisms, enhanced the security level of AI facial recognition, and will introduce expiration mechanisms for certified addresses in the address book to prevent such incidents from happening again.

Additionally, there are community suspicions that this incident may involve internal employees of OKX exchange, and they suggest that the official conduct a thorough investigation. In response, OKX CEO Xu Mingxing stated: